Refund policy

Last updated: 17 October 2026

No returns, for hygiene reasons

Because our products are intimate and personal, we can't accept returns or exchanges once an order has been delivered. This includes change of mind, wrong size or colour choice, and products that have been opened. It's the only way we can make sure every product you receive is new and hygienic.

If something isn't working

We'll always look into it. If your product arrives faulty, damaged or not working as it should, let us know and we'll work through it with you one case at a time.

How it works

Start a conversation with us. Use the Contact page on this website and include your order number. Please contact us within 7 days of your order being delivered.
Show us the problem. Send a clear video of the product showing what's going wrong, plus photos of the product and its packaging. Tell us what you expected to happen and what happened instead. Please keep personal details and anything identifying out of the frame. We only need to see the product.
We take a look. Our team will review what you've sent and may ask you a few follow-up questions, such as how the product was charged, stored or used.
We decide what happens next. Every case is different, so we decide each one individually. Depending on what we find, the outcome could be a replacement, a refund or another solution.

Working with our supplier

We keep the messages, videos and photos from your conversation with us, and we share them with our supplier so they can review the fault and decide how to resolve it. By starting a conversation with us you agree to this. We only use this information to resolve your case. See our Privacy Policy for how we look after your information.

Wrong or damaged on arrival

If your order arrives damaged, or you've been sent the wrong item, follow the same steps above and include photos of the item and the outside of the packaging.

Your rights

This policy doesn't limit any rights you have under the Consumer Guarantees Act 1993 or other consumer law that applies where you live. If a product has a fault, those rights still apply.